Refund policy

Retour- en terugbetalingsbeleid

 

Heb je je bestelling ontvangen maar ben je niet helemaal tevreden? Geen zorgen!


1. Retourneren

  • Retourtermijn: Je hebt 30 dagen om een artikel te retourneren vanaf de datum van ontvangst.
  • Voorwaarden: Het artikel moet ongebruikt, onbeschadigd en in de originele verpakking zijn.
  • Hoe retourneer je een artikel? Stuur ons een e-mail op info@connyvangaansart.com emailadres] met je ordernummer en de reden van retour. We sturen je dan de retourinstructies.


2. Terugbetaling

  • Wanneer krijg ik mijn geld terug? Na ontvangst en inspectie van je retourzending, wordt de terugbetaling binnen 14 dagen verwerkt.
  • Hoe krijg ik mijn geld terug? De terugbetaling gebeurt via dezelfde betaalmethode die je hebt gebruikt bij je bestelling.
  • Verzendkosten: Verzendkosten voor retourzendingen zijn voor rekening van de klant, tenzij het gaat om een fout van onze kant.


3. Ruilen

  • Liever ruilen dan terugsturen? Geen probleem! Neem contact met ons op en we kijken samen naar de beste oplossing.


4. Vragen?

Heb je vragen over een retour of terugbetaling? Neem gerust contact op met ons via info@connyvangaansart.com . Ik help je graag!

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at connyvangaans@gmail.com. Please note that returns will need to be sent to the following address: Connyvangaansart.com, Koggenrandweg 28, 1775 RG  Middenmeer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at connyvangaans@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at connyvangaans@gmail.com.